GenesysExam Code: GCP-GC-ADM
GCP-GC-ADM Practice Exam Questions & Answers
Prepare for the Genesys Cloud Certified Professional - Contact Center Administration certification exam with updated practice questions, exam information, syllabus coverage and preparation resources.
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GCP-GC-ADM Exam Overview
Exam Code
GCP-GC-ADM
Questions
60
Passing Score
80%
Duration
90 minutes
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GCP-GC-ADM Exam Topics
Explain the basics of Genesys Cloud CX Contact Center AdministrationConfigure Automatic Call Distribution to optimize customer service.Describe Quality Management in a Genesys Cloud CX contact center.Describe the relationship between roles, permissions, and licenses.Discuss the purpose of Genesys Cloud CX Architect in a contact center.Explain the use of Scripting in a Genesys Cloud CX contact center.Outline the basic features of Genesys Cloud CX outbound dialing.Utilize Genesys Cloud supervisor tools.
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